MSC's Customer-Facing Websites Down in Potential Malware Attack

13 April 2020

Number-two ocean carrier MSC has been hit by an unspecified network outage which has taken down its website and its online customer booking portal.

 

"We are sorry to inform you that http://MSC.com and myMSC are currently not available as we've experienced a network outage in one of our data centers. We are working on fixing the issue," the company wrote in a Twitter post Friday. "In light of the network outage incurred on one of the data centers in Geneva, we decided to close down the servers in our Headquarters as a first safety measure – since security is our top priority."

 

In an update Friday evening, the firm said that it could confirm that the outage was related to its headquarters facility in Geneva only. All of its email systems remain online, and customers can continue to book via email, phone, or by third-party platforms like INTTRA and GT Nexus. Local agent support continues unaffected for all services in all locations.

 

MSC said that it could not entirely rule out the possibility that the outage was caused by a malware attack. As of Friday night, MSC.Com and myMSC.com remained down.

 

Maersk Group, MSC's partner in the 2M Alliance, suffered a much more extensive and damaging outage in 2017 caused by the NotPetya ransomware program. Maersk Line and Maersk's APM Terminals division needed nearly a month to restore all customer-facing electronic services after the attack, and the total financial impact was estimated at about $250 million. 

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Today
8:03am
Hi Jenna! I made a new design, and i wanted to show it to you.
8:03am
It's quite clean and it's inspired from Bulkit.
8:12am
Oh really??! I want to see that.
8:13am
FYI it was done in less than a day.
8:17am
Great to hear it. Just send me the PSD files so i can have a look at it.
8:18am
And if you have a prototype, you can also send me the link to it.

Monday
4:55pm
Hey Jenna, what's up?
4:56pm
Iam coming to LA tomorrow. Interested in having lunch?
5:21pm
Hey mate, it's been a while. Sure I would love to.
5:27pm
Ok. Let's say i pick you up at 12:30 at work, works?
5:43pm
Yup, that works great.
5:44pm
And yeah, don't forget to bring some of my favourite cheese cake.
5:27pm
No worries

Today
2:01pm
Hello Jenna, did you read my proposal?
2:01pm
Didn't hear from you since i sent it.
2:02pm
Hello Milly, Iam really sorry, Iam so busy recently, but i had the time to read it.
2:04pm
And what did you think about it?
2:05pm
Actually it's quite good, there might be some small changes but overall it's great.
2:07pm
I think that i can give it to my boss at this stage.
2:09pm
Crossing fingers then

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