The Five Rs: Embrace Remote Technology, Depend on People

28 April 2021

Of the few positive outcomes of the pandemic, the most significant must be the acceleration effect it has applied to the use of new technology. Beyond the obvious growth in video conferencing and e-commerce, it has spurred interest in applications from digital payments and telemedicine to process automation.

 

For the shipping industry it catalyzed the use of new technology and created two streams for future innovation: a willingness to adopt remote processes in a sector that prioritized human intervention and acceptance that staff can work from anywhere as the new normal.

 

Both streams are paradigm shifts that also provide a glimpse of what the next stage of technology evolution might look like; smarter, more connected and greener, with value at the centre of the process.

 

The 2020s and beyond are the era of "the Five Rs," remote technologies that can either be used now or will become increasingly available in the next few years. With autonomous shipping at any meaningful scale waiting on a combination of regulatory greenlights, technology, societal acceptance and a business case, it is not a direction that most of maritime will be moving in.

 

But there’s no need to ‘do nothing’; shipowners and managers can use the array of remote technology that is already emerging and capitalize on the ability of people to work from anywhere to create a new standard of clean, smart, efficient shipping.

 

The first of the Five Rs reflects the opportunity that digitalization brings to Remote Voyage Support. Real life situations like poor weather and a possible diversion, responding to a charterer request for fuel savings or solving a non-critical equipment anomaly used to mean waiting for instructions. Remote voyage support can connect bridge and shore teams to the same view of instruments and data and system health, often using the same collaborative software tools we use ashore.

 

Probably its biggest potential contribution is to safety, enabling managers to know in real time if the vessel diverts from its passage plan and is at risk from grounding or collision and advising the crew to take action.

 

The next R is Remote Installation and Support. This is the pandemic in a nutshell: a year when you never saw your IT engineer or maintenance contractor but could still keep connectivity and essential equipment serviced and compliant, receive training, feedback or even an appraisal. The use of remote support and monitoring is the story of shipping’s engagement with IoT, the cloud and big data, but so far it’s been more vapor than reality.

 

We now see a very concerted move towards software installation, upgrades, health and performance monitoring and automation of processes that it was previously necessary to ask of the crew. Digitalizing the management of such systems means you have control of the process and reliable, higher quality data flowing into servers at HQ. In addition to software, multiple manufacturers are increasingly seeking to leverage technologies like augmented reality, video and live chat to support remote hardware installations.

 

The Fourth R is another critical function made more visible by the pandemic and the longer time periods that crew are expected to remain onboard ship. Digitalization makes possible Remote Compliance, with the provision of essential training that can bridge the gap between classroom-based programs.

 

The same improvements to connectivity are making possible remote condition surveys and equipment inspections with data from onboard systems collected ahead of time provided to surveyors and used to support virtual surveys conducted by video with the support of crew. The more this is seen as a mandatory process, the greater the efficiency and potential risk reduction.

 

Probably the lowest hanging fruit, the industry has known and understood the benefits of Remote Medicine for a decade or more, but its adoption to date has been limited. It shares the same undeniable logic of other remote operations: increasing visibility, improving communication and enabling decisions based on data.

 

Ship operators increasingly rely on high quality data across their operations and attach the same importance to the health of their seafarers. Better data means faster diagnosis and less reliance on crew to make decisions. Removing the need to re-route could keep a voyage profitable; having an accurate diagnosis of COVID-19 or any other condition can mean faster treatment.

 

The last of the Five Rs is the direction in which the first four are pointing. The concept of Remote Operations relies on a simple premise: don’t dispense with the master, the navigation and engineering teams, but remove them from the asset and let them work together remotely to control the ship from shore.

 

Clearly, this is not going to be practical for all ship types, sizes and trades, but as has been proven by the SeaOwl trials with an Offshore Support Vessel, it can be done in compliance with class approvals and flag state requirements and when an end-to-end focus on cyber security is applied.

 

The Five Rs share a technology thread but each has its own potential to create value. It is said that shipping prefers to follow than lead in new ideas, but these are ways that owners can embrace digitalization now to improve efficiency and potentially save money.

 

They have a natural order, based on changes to culture, acceptance and regulation but each has its groundwork in place and some are already happening. The key to all of them is to learn the lesson the pandemic has taught us: embrace technology but depend on people.

 

This article is sponsored by Marlink.

BY MARLINK 04-27-2021 11:39:00

The opinions expressed herein are the author's and not necessarily those of The Maritime Executive.

 

 

Comments (0)


Today
8:03am
Hi Jenna! I made a new design, and i wanted to show it to you.
8:03am
It's quite clean and it's inspired from Bulkit.
8:12am
Oh really??! I want to see that.
8:13am
FYI it was done in less than a day.
8:17am
Great to hear it. Just send me the PSD files so i can have a look at it.
8:18am
And if you have a prototype, you can also send me the link to it.

Monday
4:55pm
Hey Jenna, what's up?
4:56pm
Iam coming to LA tomorrow. Interested in having lunch?
5:21pm
Hey mate, it's been a while. Sure I would love to.
5:27pm
Ok. Let's say i pick you up at 12:30 at work, works?
5:43pm
Yup, that works great.
5:44pm
And yeah, don't forget to bring some of my favourite cheese cake.
5:27pm
No worries

Today
2:01pm
Hello Jenna, did you read my proposal?
2:01pm
Didn't hear from you since i sent it.
2:02pm
Hello Milly, Iam really sorry, Iam so busy recently, but i had the time to read it.
2:04pm
And what did you think about it?
2:05pm
Actually it's quite good, there might be some small changes but overall it's great.
2:07pm
I think that i can give it to my boss at this stage.
2:09pm
Crossing fingers then

Details